1 Introduction & General Information
Dgc33 (dgc33.pro) is one of Bangladesh's most popular online gaming platforms. We place the highest importance on protecting the personal information of all our users. This Privacy Policy explains what data dgc33 collects, how it is used, who it may be shared with, and how you can control your own information.
Please read this Privacy Policy carefully before using our platform. By registering on dgc33 or continuing to use the platform, you are considered to have agreed to this Privacy Policy.
Our Core Commitment
Dgc33 never sells, rents, or shares your personal information with advertisers. Your data is used solely to improve our services and meet legal obligations.
2 What Information We Collect
Dgc33 collects several types of information, falling into two main categories: what you provide directly, and what is collected automatically while you use the platform.
Information You Provide:
- Registration Information: Full name, mobile number, date of birth, and password.
- KYC Documents: Photo of National ID (NID), passport, or driving license.
- Payment Information: Mobile banking number (Mobile Banking, Nagad, Rocket) — we do not store card numbers or bank account details.
- Contact Information: Messages and complaints sent to support.
Automatically Collected Information:
- Device Information: IP address, browser type, operating system.
- Usage Information: Which games you played, how long you played, and how much BDT you wagered.
- Log Files: Login time, logout time, error reports.
- Cookies & Tracking: Session cookies, preference cookies, and analytics.
| Type of Information | Reason for Collection | Retention Period |
|---|---|---|
| Registration Information | Account Management | For as long as your account remains active |
| KYC Documents | Identity Verification & Legal Obligations | 5 Years |
| Transaction History | Financial Audits | 7 Years |
| Game Log | Ensuring Fair Play | 1 Year |
| Cookies & Sessions | Improving User Experience | 30 Days |
3 How Your Information Is Used
Dgc33 uses the information it collects for the following purposes:
- To create and manage your account and ensure its security.
- To process deposits and withdrawals.
- To personalize your gaming experience and suggest games you may enjoy.
- To inform you about promotional offers and bonuses (only with your consent).
- To prevent fraud and money laundering.
- To meet legal obligations.
- To improve the quality of our customer service.
- To promote responsible gaming and identify at-risk behavior.
Marketing Communications
Dgc33 only sends promotional messages with your consent. You can opt out of marketing communications at any time by contacting our support team.
4 Data Sharing & Third Parties
Dgc33 never sells your personal information. However, data may be shared in certain circumstances:
When Limited Sharing Occurs:
- Payment Processor: Mobile Banking, Nagad, Rocket — only the information required to verify transactions.
- Law Enforcement: Under a valid court order or government directive.
- Game Provider: Only the minimum information required to play games.
- Analytics Partners: Fully anonymized data — you cannot be identified.
What We Never Do
Selling or sharing your information with advertising companies, data brokers, or other gaming sites is strictly against dgc33's Privacy Policy.
5 Cookie Policy
Dgc33 uses cookies to keep the website running properly and to improve your experience. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential Cookies: To maintain login sessions and ensure security — the site cannot function without these.
- Performance Cookies: To measure site speed and performance.
- Functional Cookies: To remember your language, theme, and preferences.
- Analytics Cookies: To understand which pages are used most.
You can block or delete cookies through your browser settings. Note that disabling essential cookies may cause some site features to stop working.
6 Data Protection Methods
Dgc33 uses industry-standard security measures to protect your information:
- 256-bit SSL/TLS encryption on all data transmissions.
- Passwords are stored using bcrypt hashing — even we cannot see your password.
- Regular security audits and penetration testing.
- Limited staff access — only those who need it can view specific data.
- Firewall and anti-intrusion systems at our data centers.
- Data backup and disaster recovery planning.
Security Incident
In the event of a data breach, we will notify affected users within 72 hours and take prompt remedial action.
7 Your Rights
As a dgc33 user, you have the following rights regarding your personal information:
- Right to Know: You can find out exactly what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: Under specific conditions, you may request that your information be deleted.
- Right to Restrict Processing: In certain circumstances, you may request that we limit how your information is used.
- Right to Portability: You can request a copy of your information.
- Right to Object: You may object to marketing communications or specific types of processing.
To exercise any of these rights, contact our support team. We will respond within 30 business days.
8 Children's Privacy
Dgc33 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we determine that a user is underage, their account will be closed immediately and all collected data will be deleted.
For Parents
If your child has accidentally registered on dgc33, please contact [email protected] immediately. We will promptly close the account and delete all associated data.
9 Third-Party Links & Services
Dgc33 works with select third-party game providers to deliver games on the platform. These providers have their own privacy policies. dgc33 is not responsible for third-party data practices, but we only work with trusted and verified partners.
10 Policy Changes
Dgc33 reserves the right to update this Privacy Policy at any time. For significant changes, we will send a notification to your registered mobile number and display a notice on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.
11 Contact
For any questions or requests regarding our Privacy Policy, please reach out to our support team.
Email: [email protected]
Support: Available 24 hours a day, 7 days a week.
For further questions, visit our FAQ Page View or About Us Learn More.